An apology that heals the hurt

“I’m sorry, but…” Some apologies make things better, and some just don’t. In fact, they might make things worse by blaming the person you hurt or showing that there is just no true awareness of what went wrong.
Generally, the apologies that have an excuse fall in the latter category. A good apology makes you feel seen and heard, that someone has looked at things from your point of view and understood the negative impact they have made. A good apology requires us to stand in the shoes of the person we’ve wronged and feel what they are feeling. Not what we would feel if we were in their shoes, but what they’re feeling.
Then, when we feel the harm we’ve caused, it should change us, make us not want to cause that harm again to that person or others, and make us want to make amends. It shouldn’t leave us where we were. If it does, if we repeat the same hurtful words or behavior, perhaps we haven’t yet done the work that goes into reconciliation.
Back into the other person’s shoes we go until we understand and grow. This is how progress is made, how relationships heal and grow stronger, how trust is restored. And, because we humans are very fallible creatures, it’s not a one and done thing, but a continuing process. Evaluating the effect we are having on people, making sure we are treading softly, taking responsibility and making amends when we don’t. Perhaps two steps forward, one step back, but staying in relationship, rebuilding trust, and moving forward together.









