Month: September 2020

The art of listening.

Posted on by Shari Swanson

Listening, truly listening, is rare. Most people are just waiting for their turn to reply. Or maybe not even waiting, but interrupting to say what is on their mind. Two people both talking, but neither listening, and no one, consequently, heard. Too often, we want to avoid the discomfort of listening, particularly if someone is hurting, and so we turn the conversation back to something safe, ourselves.

Celeste Headlee recounts a time when she tried to support her grieving friend, but failed:

A good friend of mine lost her dad some years back. I found her sitting alone on a bench outside our workplace, not moving, just staring at the horizon. She was absolutely distraught and I didn’t know what to say to her. It’s so easy to say the wrong thing to someone who is grieving and vulnerable. So, I started talking about how I grew up without a father. I told her that my dad had drowned in a submarine when I was only 9 months old and I’d always mourned his loss, even though I’d never known him. I just wanted her to realize that she wasn’t alone, that I’d been through something similar and could understand how she felt.

But after I related this story, my friend looked at me and snapped, “Okay, Celeste, you win. You never had a dad, and I at least got to spend 30 years with mine. You had it worse. I guess I shouldn’t be so upset that my dad just died.”

I was stunned and mortified. My immediate reaction was to plead my case. “No, no, no,” I said, “that’s not what I’m saying at all. I just meant that I know how you feel.” And she answered, “No, Celeste, you don’t. You have no idea how I feel.”

She walked away and I stood there helplessly, watching her go and feeling like a jerk. I had totally failed my friend. I had wanted to comfort her, and instead, I’d made her feel worse. At that point, I still felt she misunderstood me. I thought she was in a fragile state and had lashed out at me unfairly when I was only trying to help.

But the truth is, she didn’t misunderstand me at all. She understood what was happening perhaps better than I did. When she began to share her raw emotions, I felt uncomfortable. I didn’t know what to say, so I defaulted to a subject with which I was comfortable: myself.

I may have been trying to empathize, at least on a conscious level, but what I really did was draw focus away from her anguish and turn the attention to me. She wanted to talk to me about her father, to tell me about the kind of man he was, so I could fully appreciate the magnitude of her loss. Instead, I asked her to stop for a moment and listen to my story about my dad’s tragic death.

Read more: http://www.oprah.com/inspiration/celeste-headlee-the-mistake-i-made-with-my-grieving-friend#ixzz5BWgsfjLr

How often do we do this in our conversations? We listen to the story, only to remember a time when we experienced something similar and then quickly switch focus to our story. Do we sit with a person in their grief, their discomfort, their loneliness? Or do we try to change the topic to something more pleasant?

Headlee continues:

From that day forward, I started to notice how often I responded to stories of loss and struggle with stories of my own experiences. My son would tell me about clashing with a kid in Boy Scouts, and I would talk about a girl I fell out with in college. When a co-worker got laid off, I told her about how much I struggled to find a job after I had been laid off years earlier. But when I began to pay a little more attention to how people responded to my attempts to empathize, I realized the effect of sharing my experiences was never as I intended. What all of these people needed was for me to hear them and acknowledge what they were going through. Instead, I forced them to listen to me and acknowledge me.

Sociologist Charles Derber describes this tendency to insert oneself into a conversation as “conversational narcissism.” It’s the desire to take over a conversation, to do most of the talking and to turn the focus of the exchange to yourself. It is often subtle and unconscious. Derber writes that conversational narcissism “is the key manifestation of the dominant attention-getting psychology in America. It occurs in informal conversations among friends, family and co-workers. The profusion of popular literature about listening and the etiquette of managing those who talk constantly about themselves suggests its pervasiveness in everyday life.” Derber describes two kinds of responses in conversations: a shift response and a support response. The first shifts attention back to yourself, and the second supports the other person’s comment. Here is a simple illustration:

Shift Response
Mary: I’m so busy right now.
Tim: Me too. I’m totally overwhelmed.

Support Response
Mary: I’m so busy right now.
Tim: Why? What do you have to get done?

Here’s another example:

Shift Response
Karen: I need new shoes.
Mark: Me too. These things are falling apart.

Support Response
Karen: I need new shoes.
Mark: Oh yeah? What kind are you thinking about?

Shift responses are a hallmark of conversational narcissism. They help you turn the focus constantly back to yourself. But a support response encourages the other person to continue their story. These days, I try to be more aware of my instinct to share stories and talk about myself. I try to ask questions that encourage the other person to continue. I’ve also made a conscious effort to listen more and talk less.

Read more: http://www.oprah.com/inspiration/celeste-headlee-the-mistake-i-made-with-my-grieving-friend#ixzz5BWhblDfL

Today, pay attention to your conversations. Think about the difference between shift responses and support responses, and focus on listening.

From Shari:

I’ve never learned something I didn’t know from talking. It’s in listening that we grow.

While our leaders model interrupting, our children are watching. What are they learning? If constant interruptions become the norm, how will this effect public discourse and civility? How will we work together without listening to each other’s points of view?

Today, perhaps we can model listening. Allowing people to feel heard is a gift we can freely give.

Active peace

Posted on by Shari Swanson

We tend to think of peace as the absence of violence as quiet is the absence of noise, but is it more? Perhaps peace is active. It exists in the kind word offered, the refusal to meet hate with hate, the comfort of following higher principles, the strength of the outstretched hand.

It is so easy to lose, to slip into mirroring the hate and violence we see around us, to sit silent in front of a bully, to trade barbs, to slide down.

Peace is active. We maintain it in our hearts and mind. We breathe deeply to draw us back to that peaceful place.

We remember truth, honor, decency, compassion.

We breathe in the world; we breathe out heaven.

From Shari:

What steps have you taken toward peace today? Have you seen an example of active peace in the news or in your experience?

Guard your heart.

Posted on by Shari Swanson

In this world of instant ‘news’ and polarized camps, it is difficult to siphon off the untrue, inflammatory, and malicious from the true, helpful, and conciliatory.

This is particularly true when we learn that one of the goals of social media is to monetize our attention. In the stunning must-see documentary, The Social Dilemma on Netflix, creators of popular social media sites like Facebook and Pinterest discuss how they have monetized their apps to drive profit. The apps are free to use. What is for sale is…you. Your attention. Your time. Your behavior.

What you click on, how long you look at it, and how you react is all measured. Complex algorithms calculate what data to show you based on what you are most likely to click. If you click on articles on empathy, you’ll be shown more stories on empathy. And if you click on dark or divisive articles, you will get more of same. Meanwhile, each of those clicks is a pay out from those seeking to put their messages into your head. The algorithms aren’t based on whether the content is good for you to view; they are based on what you are most likely to click. It is not hard to see how someone can become radicalized if they follow one of the darker holes further and further down.

So what to do? First, maybe affirm a universal truth. We want to make our decisions based on reality, not lies. We want to conform our understanding to facts, not alter the facts to fit our understanding. It’s as if there is a map to our destination. When we realize we are off course to a place we want to be, we change course, we don’t rewrite the map.

Second, consider your sources. Are they reputable? Rather than feeding the narrative you may want to hear, do they present the issues fairly and with minimal bias? If you are constantly being fed information that doesn’t square with what you see and hear happening around you, change up your sources.

Finally, read broadly. Don’t rely on a single person or news source. With respect to social media, seek out reliable sources directly and go to their sites to read the articles rather than clicking on a tempting link. We can be better informed than ever before, but we need to be intentional about it rather than passively wait for ‘news’ articles to pop up on your Facebook feed.

Social media is a powerful tool, but, like any tool, it can be a force for both good and bad. We need to be wary consumers and protect ourselves from being manipulated solely by advertisers trying to make a dime without regard to whether what they are showing us is true or decent. We need to guard our hearts, not to shelter ourselves from bad news or hurt in the world, but to keep ourselves from falling victim to fraud and deceit and unwittingly perpetuating false narratives ourselves.

From Shari:

Have you fallen for fake news lately? What steps have you taken to make sure you are reading and passing on reliable information?

I recently clicked on an article purporting to be a response from someone who had been silent on a current political issue. I fell for the ‘Check the Date’ problem above. The article was from about four years ago. That person was still being silent on the current issue, so I didn’t get any new information, but that duplicitous advertiser made some money off my click.

How about you?

Who are your heroes?

Posted on by Shari Swanson

Who are your heroes? It is really an enlightening exercise to sit for a minute and ponder this question. Are your heroes, perhaps, people who fought against injustice, spoke out when they could have remained silent, ran into danger to save others, had a vision for the world that transcended the accepted theories?

It tells us something of ourselves to consider our heroes and perhaps points a way to where we might use our voices or actions to better the world.

No matter who our heroes are, though, it is unlikely they acted fearlessly. It is far more likely that they understood the dangers, were afraid, but did it anyway because it was important.

We can, too.

From Shari:

Who are your heroes right now today? The ones making a difference for us as we negotiate all the current challenges? What qualities do you admire in them?

Hold steady.

Posted on by Shari Swanson

Our children are ours for such a short time really. Or maybe it just seems like they are ours because we love them so. Maybe they always belonged to the universe, to a future we will not see, to their own stories more than they ever belonged to us. But, for a while, we hold them, love them, teach them, comfort them, and give them all we have to give. And then we let them go.

Khalil Gibran puts it beautifully:

On Children
Khalil Gibran

Your children are not your children.
They are the sons and daughters of Life’s longing for itself.
They come through you but not from you,
And though they are with you yet they belong not to you.

You may give them your love but not your thoughts,
For they have their own thoughts.
You may house their bodies but not their souls,
For their souls dwell in the house of tomorrow,
which you cannot visit, not even in your dreams.
You may strive to be like them,
but seek not to make them like you.
For life goes not backward nor tarries with yesterday.

You are the bows from which your children
as living arrows are sent forth.
The archer sees the mark upon the path of the infinite,
and He bends you with His might
that His arrows may go swift and far.
Let your bending in the archer’s hand be for gladness;
For even as He loves the arrow that flies,
so He loves also the bow that is stable.

How important it is to be the “bow that is stable”. Our steadiness helps our children as living arrows find their arc, their trajectory, their brilliance. Our steady hands help our children take flight.

From Shari:

These are challenging times. It’s hard to imagine the impact our current crises will have on the way our children view the world and each other. What are some ways you’ve been able to hold the bow steady?

The patron saint of doubters.

Posted on by Shari Swanson

In 2016, Pope Francis sainted Mother Teresa. She was a beloved paragon of a selfless life, ministering to the poor and dying, shining a light on the importance of the little things and the love of family. After her death, her diaries showed her struggles with doubt. Once feeling clearly called to her mission, in the last several decades of her life she felt God’s absence. She said,

Lord, my God, who am I that You should forsake me? The Child of your Love–and now become as the most hated one–the one–You have thrown away as unwanted–unloved. I call, I cling, I want–and there is no One to answer–no One on Whom I can cling–no, No One.–Alone … Where is my Faith–even deep down right in there is nothing, but emptiness & darkness–My God–how painful is this unknown pain–I have no Faith–I dare not utter the words & thoughts that crowd in my heart–& make me suffer untold agony.

So many unanswered questions live within me afraid to uncover them–because of the blasphemy–If there be God –please forgive me–When I try to raise my thoughts to Heaven–there is such convicting emptiness that those very thoughts return like sharp knives & hurt my very soul.–I am told God loves me–and yet the reality of darkness & coldness & emptiness is so great that nothing touches my soul. Did I make a mistake in surrendering blindly to the Call of the Sacred Heart?

And on until her death, she felt God’s absence, rather than his presence. And yet she persisted doing the work to which she had been called, living a life of faith.

Some may call her a hypocrite to have an outward smile of peace and an inner crisis of faith, but isn’t her struggle every one’s struggle? Who among us doesn’t struggle with doubt? Don’t we all rely on faith when our paths grow dark and twisting?

St. Teresa of Calcutta inspires us to hang on during the dark nights of the soul, to continue to walk the walk, to be faithful and steadfast, and to shine light in the dark places. She can aptly be considered the Patron Saint of Doubters.

From Shari:

During dark times, it is easy to lose our way. What are some ways you have kept going even during a crisis of faith?

Erring toward kindness.

Posted on by Shari Swanson

What do we regret most as we contemplate the end of our time here? Maybe the lesson from that regret can inform our present. In an outstanding commencement speech, George Saunders reflects on his own failures and encourages the graduating students to look for opportunities to be kind. He reflects on a memory haunting him from his childhood:

In seventh grade, this new kid joined our class. In the interest of confidentiality, her Convocation Speech name will be “ELLEN.” ELLEN was small, shy. She wore these blue cat’s-eye glasses that, at the time, only old ladies wore. When nervous, which was pretty much always, she had a habit of taking a strand of hair into her mouth and chewing on it.

So she came to our school and our neighborhood, and was mostly ignored, occasionally teased (“Your hair taste good?” — that sort of thing). I could see this hurt her. I still remember the way she’d look after such an insult: eyes cast down, a little gut-kicked, as if, having just been reminded of her place in things, she was trying, as much as possible, to disappear. After awhile she’d drift away, hair-strand still in her mouth. At home, I imagined, after school, her mother would say, you know: “How was your day, sweetie?” and she’d say, “Oh, fine.” And her mother would say, “Making any friends?” and she’d go, “Sure, lots.”

Sometimes I’d see her hanging around alone in her front yard, as if afraid to leave it.

And then — they moved. That was it. No tragedy, no big final hazing.

One day she was there, next day she wasn’t.

End of story.

Now, why do I regret that? Why, forty-two years later, am I still thinking about it? Relative to most of the other kids, I was actually pretty nice to her. I never said an unkind word to her. In fact, I sometimes even (mildly) defended her.

But still. It bothers me.

So here’s something I know to be true, although it’s a little corny, and I don’t quite know what to do with it:

What I regret most in my life are failures of kindness. 

Those moments when another human being was there, in front of me, suffering, and I responded . . . sensibly. Reservedly. Mildly.

We all have so many opportunities to make a difference, just by simply being kind, offering a smile, reaching out in friendship. And, when we reflect on the kindnesses that have made the difference to each of us in our own lives, we realize those little shows of kindness are what matter.

Saunders continues to remind each of us that our inner selves, our souls, shine as brightly as ever, and, even as we strive for success, to keep checking in with that inner place, and to believe it exists and greet the world from there:

Do all the other things, the ambitious things — travel, get rich, get famous, innovate, lead, fall in love, make and lose fortunes, swim naked in wild jungle rivers (after first having it tested for monkey poop) – but as you do, to the extent that you can, err in the direction of kindness. Do those things that incline you toward the big questions, and avoid the things that would reduce you and make you trivial. That luminous part of you that exists beyond personality — your soul, if you will — is as bright and shining as any that has ever been. Bright as Shakespeare’s, bright as Gandhi’s, bright as Mother Teresa’s. Clear away everything that keeps you separate from this secret luminous place. Believe it exists, come to know it better, nurture it, share its fruits tirelessly.

When you are confronted with a choice, err in the direction of kindness.

From Shari:

Has there been a ‘failure of kindness’ in your life you regret? What have you learned from the experience? I would love your thoughts on this.

How about a little kindness?

Posted on by Shari Swanson

Have you ever been at a restaurant or grocery store with a crying or tantrumming child? It’s awful, that feeling of everyone staring at you and blaming you for somehow disrupting their lives. Not to mention, the criticism and judgment! Some people are only too eager to point out just what you are doing wrong and how you shouldn’t be out in public if you can’t control your children. But, sometimes, a stranger reaches out and helps– offers to amuse the baby, gives you a wink of encouragement, tells you they’ve been there, too, and that things will get better. That little act of kindness makes all the difference.

We can’t control whether we will run into the kind sort of stranger when we are most overwhelmed. But, we can remember what it was like when someone was kind when we were overwrought and BE that kind stranger to someone struggling. When we remember what a difference that type of kindness made in our lives, we realize that simple things–holding a door for someone carrying packages, smiling when someone is overwhelmed with their kids, offering to help pick up fallen papers– matter tremendously.

From Shari:

Have you ever been the beneficiary of a stranger’s kindness? Can you think of a time when you reached out in kindness to someone else? Please share your stories in the comments. I would love to hear them!

I’m broken, too.

Posted on by Shari Swanson

What makes some people able to empathize more than others, able to help in dire circumstances, able to put the greater good above the personal good? Bryan Stephenson, founder of the Equal Justice Institute, fierce advocate against systemic racism, and criminal defense attorney for those on death row explains: “I do it because I’m broken, too.” That recognition of a common humanity and brokenness by a system that needs changing propels him to fight.

Who among us isn’t broken? Because we all are bound together, we all suffer in an unjust world. Because we all have known pain, we all have the capacity to put ourselves into the shoes of those hurting.

In his book, Just Mercy, Stephenson explains:

My years of struggling against inequality, abusive power, poverty, oppression, and injustice had finally revealed something to me about myself. Being close to suffering, death, executions and cruel punishments didn’t just illuminate the brokenness of others; in a moment of anguish and heartbreak, it also exposed my own brokenness. You can’t effectively fight abusive power, poverty, inequality, illness, oppression, or injustice and not be broken by it.

We are all broken by something. We have all hurt someone and have been hurt. We all share the condition of brokenness even if our brokenness is not equivalent. I desperately wanted mercy for Jimmy Dill and would have done anything to create justice for him, but I couldn’t pretend that his struggle was disconnected from my own. The ways in which I have been hurt–and have hurt others–are different from the ways Jimmy Dill suffered and caused suffering. But our shared brokenness connected us.

Paul Farmer, the renowned physician who has spent his life trying to cure the world’s sickest and poorest people, once quoted me something that the writer Thomas Merton said: ‘We are bodies of broken bones.’ I guess I’d always known but never fully considered that being broken is what makes us human. We all have our reasons. Sometimes we’re fractured by the choices we make; sometimes we’re shattered by things we would never have chosen. But our brokenness is also the source of our common humanity, the basis for our shared search for comfort, meaning, and healing. Our shared vulnerability and imperfection nurtures and sustains our capacity for compassion.

We all have a choice. We can embrace our humanness, which means embracing our broken natures and the compassion that remains our best hope for healing. Or we can deny our brokenness, forswear compassion, and, as a result, deny our humanity

…So many of us have become afraid and angry. We’ve become so fearful and vengeful that we’ve thrown away children, discarded the disabled, and sanctioned the imprisonment of the sick and the weak–not because they are a threat to public safety or beyond rehabilitation but because we think it makes us seem tough, less broken. …We’ve submitted to the harsh instinct to crush those among us whose brokenness is most visible. But simply punishing the broken–walking away from them or hiding them from sight–only ensures that they remain broken and we do, too. There is no wholeness outside of our reciprocal humanity.

Just Mercy, by Bryan Stephenson

How many of the problems we face today can be mitigated by recognizing our common humanity, by following the Golden Rule of treating others how we would have them treat us, a tenet found in many of the world’s religions? How would we have others treat us if we were the elderly, the sick, the refugee, the hurt, the accused, the other? Each of us would benefit from considering things from this perspective. Bryan Stephenson continues:

Whenever things got really bad, and they were questioning the value of their lives, I would remind them that each of us is more than the worst thing we’ve ever done. I told them that if someone tells a lie, that person is not just a liar. If you take something that doesn’t belong to you, you are not just a thief. Even if you kill someone, you’re not just a killer. I told myself that evening what I had been telling my clients for years. I am more than broken. In fact, there is a strength, a power even, in understanding brokenness, because embracing our brokenness creates a need and desire for mercy, and perhaps a corresponding need to show mercy. When you experience mercy, you learn things that are hard to learn otherwise. You see things you can’t otherwise see; you hear things you can’t otherwise hear. You begin to recognize the humanity that resides in each of us.

…I began thinking about what would happen if we all just acknowledged our brokenness, If we owned up to our weaknesses, our deficits, our biases, our fears. Maybe if we did, we wouldn’t want to kill the broken among us who have killed others. Maybe we would look harder for solutions to caring for the disabled, the abused, the neglected, and the traumatized.

Just Mercy, by Bryan Stephenson

We are all broken. Some of us don’t acknowledge that. We have all hurt and been hurt. It is that humbling insight that can help us recognize our common humanity across all divides. If we just have the eyes to see and the ears to hear. Stephenson refers to an unnamed pastor who would preface singing: “The minister would stand, spread his arms wide, and say, “Make me to hear joy and gladness, that the bones which thou hast broken may rejoice.” Amen to that.

From Shari: It’s probably obvious from the long post how much Stephenson’s book has moved me. I recommend it to anyone and everyone. It is a masterful look behind the scenes of criminal defense work, as documented in the movie, but it also interweaves the history of systemic racism in our country and highlights many areas that need our focus.

I would love to have your thoughts on this in the comments. All thoughts are appreciated. It feels a bit like whispering into the wind to write a blog. I would love to hear your thoughts to build a sense of community.

All best, S

Hang in there, Mom.

Posted on by Shari Swanson

Who is the teacher, and who is the student? We learn so much from our children–patience, humility, wonder, curiosity, and our capacity for love stretches beyond anything we could have ever imagined. But sometimes, when we have misbehaving children, we face criticism and shame instead of encouragement and support. And yet, as we rise to the challenge of parenting, we learn and grow as much or more than our kids. For those of you struggling, here is a beautiful poem of encouragement:

For My Daughter

When they laid you on my belly

and cut the cord

and wrapped you and gave you

to my arms, I looked into the face

I already loved. The cheekbones,

the nose, the deep place

the eyes opened to. I thought

then this is the one I must teach,

must shape and nurture.

I was sure I should. How was I

to know you would become

the one to show me

how kindness walks in the world?

Some days the daughter

is the mother,

is the hand that reaches

out over the pond, sprinkling

nourishment on the water.

Some days I am the lucky koi,

rising from below, opening

the circle of my mouth to take it in.

by Marjorie Saiser