The potential for a loving relationship is in one embrace. The potential for peace is in forgiveness. The potential for harmony is in stillness. The potential for quality conversation is in listening.
Consider the opportunities you have to make your world and the world in general a better kinder place with the actions you sow today.
Listening, truly listening, is rare. Most people are just waiting for their turn to reply. Or maybe not even waiting, but interrupting to say what is on their mind. Two people both talking, but neither listening, and no one, consequently, heard. Too often, we want to avoid the discomfort of listening, particularly if someone is hurting, and so we turn the conversation back to something safe, ourselves.
Celeste Headlee recounts a time when she tried to support her grieving friend, but failed:
A good friend of mine lost her dad some years back. I found her sitting alone on a bench outside our workplace, not moving, just staring at the horizon. She was absolutely distraught and I didn’t know what to say to her. It’s so easy to say the wrong thing to someone who is grieving and vulnerable. So, I started talking about how I grew up without a father. I told her that my dad had drowned in a submarine when I was only 9 months old and I’d always mourned his loss, even though I’d never known him. I just wanted her to realize that she wasn’t alone, that I’d been through something similar and could understand how she felt.
But after I related this story, my friend looked at me and snapped, “Okay, Celeste, you win. You never had a dad, and I at least got to spend 30 years with mine. You had it worse. I guess I shouldn’t be so upset that my dad just died.”
I was stunned and mortified. My immediate reaction was to plead my case. “No, no, no,” I said, “that’s not what I’m saying at all. I just meant that I know how you feel.” And she answered, “No, Celeste, you don’t. You have no idea how I feel.”
She walked away and I stood there helplessly, watching her go and feeling like a jerk. I had totally failed my friend. I had wanted to comfort her, and instead, I’d made her feel worse. At that point, I still felt she misunderstood me. I thought she was in a fragile state and had lashed out at me unfairly when I was only trying to help.
But the truth is, she didn’t misunderstand me at all. She understood what was happening perhaps better than I did. When she began to share her raw emotions, I felt uncomfortable. I didn’t know what to say, so I defaulted to a subject with which I was comfortable: myself.
I may have been trying to empathize, at least on a conscious level, but what I really did was draw focus away from her anguish and turn the attention to me. She wanted to talk to me about her father, to tell me about the kind of man he was, so I could fully appreciate the magnitude of her loss. Instead, I asked her to stop for a moment and listen to my story about my dad’s tragic death.
How often do we do this in our conversations? We listen to the story, only to remember a time when we experienced something similar and then quickly switch focus to our story. Do we sit with a person in their grief, their discomfort, their loneliness? Or do we try to change the topic to something more pleasant?
Headlee continues:
From that day forward, I started to notice how often I responded to stories of loss and struggle with stories of my own experiences. My son would tell me about clashing with a kid in Boy Scouts, and I would talk about a girl I fell out with in college. When a co-worker got laid off, I told her about how much I struggled to find a job after I had been laid off years earlier. But when I began to pay a little more attention to how people responded to my attempts to empathize, I realized the effect of sharing my experiences was never as I intended. What all of these people needed was for me to hear them and acknowledge what they were going through. Instead, I forced them to listen to me and acknowledge me.
Sociologist Charles Derber describes this tendency to insert oneself into a conversation as “conversational narcissism.” It’s the desire to take over a conversation, to do most of the talking and to turn the focus of the exchange to yourself. It is often subtle and unconscious. Derber writes that conversational narcissism “is the key manifestation of the dominant attention-getting psychology in America. It occurs in informal conversations among friends, family and co-workers. The profusion of popular literature about listening and the etiquette of managing those who talk constantly about themselves suggests its pervasiveness in everyday life.” Derber describes two kinds of responses in conversations: a shift response and a support response. The first shifts attention back to yourself, and the second supports the other person’s comment. Here is a simple illustration:
Shift Response
Mary: I’m so busy right now.
Tim: Me too. I’m totally overwhelmed.Support Response
Mary: I’m so busy right now.
Tim: Why? What do you have to get done?Here’s another example:
Shift Response
Karen: I need new shoes.
Mark: Me too. These things are falling apart.Support Response
Karen: I need new shoes.
Mark: Oh yeah? What kind are you thinking about?Shift responses are a hallmark of conversational narcissism. They help you turn the focus constantly back to yourself. But a support response encourages the other person to continue their story. These days, I try to be more aware of my instinct to share stories and talk about myself. I try to ask questions that encourage the other person to continue. I’ve also made a conscious effort to listen more and talk less.
I’ve never learned something I didn’t know from talking. It’s in listening that we grow.
While our leaders model interrupting, our children are watching. What are they learning? If constant interruptions become the norm, how will this effect public discourse and civility? How will we work together without listening to each other’s points of view?
Today, perhaps we can model listening. Allowing people to feel heard is a gift we can freely give.
We start so little and helpless, not knowing much of anything, but responding to love, comfort, care, concern. As we grow, there have been people who have brought joy to our lives, people who have helped us step out and grow.
For these people, we offer thanks.
As Mr. Rogers explained:
From the time you were very little, you’ve had people who have smiled you into smiling, people who have talked you into talking, sung you into singing, loved you into loving. So, on this extra special day, let’s take some time to think of those extra special people.
And we have them now, don’t we? Those people who smile us into smiling and love us into loving?
And, even better maybe, we can be those people.
Crocodile tears. Derived from an ancient anecdote that crocodiles shed tears for the creature they are eating; the phrase has come to refer to a hypocritical display of false emotion. Insincerity. Sometimes worse– a show of emotion to lull someone in to sharing their story or revealing their vulnerabilities only to use that information against them. Dante reserved his 8th circle of Hell (out of 9, with 9 being worst) for the fraudulent–the hucksters, the corrupt politicians, the panderers and seducers, the false teachers, the perjurers and liars.
Why are they so bad? Perhaps it is because trust is so sacred, a bridge to community, a link between people that keeps us all from chucking it and living like recluses behind a bush. But also, perhaps it is because we do not come with built in BS meters. We are born trusting; we have to learn cynicism. And the way we learn that is to be let down, over and over, by the insincere. And when that harm makes us close off and guard, we become less than what we really are.
So the solution, it seems, is to fight back, not with insincerity of our own, but with authenticity and vulnerability come what may, to keep putting it out there every day, in every circumstance with truth and love and a whole heart. To be sincere. Authenticity and sincerity will help heal those damaged by crocodile tears, and they definitely won’t land us in one of Dante’s circles.
Notice the beauty all around you. That butterfly. That blossoming flower. That cloud formation. That wind against your cheek. That gnarled tree.
Stop and notice.
It is so easy to miss it.
Otters sleep holding hands. In the open water, it would be so easy for them to drift away from each other in the ebb and flow of the tides. They also use kelp to wrap around themselves, but there is something about the image of sleeping otters holding hands to stay connected that is utterly endearing.
We, too, bounce around in rough seas, and it is easy to drift away from those we love. Distractions, distance, inattentiveness add up until you are apart, in the storm separately, rather than braving it together.
Today, work to avoid the drift away from those you love.
Of all the compliments you could receive, perhaps the best is that you feel like shelter. That, in all the storms and chaos that swirl around us, talking to you feels like safety. Not in the sense of being a yes man or echo chamber, or even in the sense of being able to do anything to stop the storm, but in the sense of home.
“I find it shelter when I speak to you,” says Emily Dickinson. What might we do and say to make someone feel that way? Shelter implies that the storm is still swirling, the elements are still fierce, but talking to you is a respite from that and an entry into something welcoming and safe. A place where you are known, and heard, and cared for. A place of comfort.
Certainly there are plenty of people making themselves someone’s storm. Wouldn’t it be wonderful to be someone’s shelter instead?
What can you do in this increasingly chaotic and exhausting world for someone to find it shelter when they talk with you?
When I was a girl, text books used the term ‘melting pot’ to describe America as if everyone were thrown into one big pot and all the differences were boiled out, with America becoming just one big homogenous pot of glop. But better metaphors have popped up in the years since. Such as a salad bowl:
We don’t need a melting pot in this country, folks. We need a salad bowl. In a salad bowl, you put in the different things. You want the vegetables – the lettuce, the cucumbers, the onions, the green peppers – to maintain their identity. You appreciate differences.Jane Elliot
But perhaps my favorite is Jimmy Carter’s:
We become not a melting pot but a beautiful mosaic. Different people, different beliefs, different yearnings, different hopes, different dreams.Jimmy Carter
I love the idea of a mosaic to define America—beauty in all the bits and pieces, each a small distinct individual unit but also a necessary part of a larger picture.
No matter how you describe it, America at its best, living up to its ideals, is stronger because of its diversity, the unique perspectives, the mix of voices, backgrounds, cultures, and traditions.
How lovely it is to stand still in the enormity of your questions. To realize that what you know is minuscule in relation to all there is to know. To let your curious mind take you on a journey of discovery. How liberating it is to lay down the facade of expertise and acknowledge that, in this world, we are all students.
I’m listening, world. What do you have to teach me? Where should my attention be, to understand and, finally, get it, the great purpose and plan of it all?
Annie Dillard, in Teaching a Stone to Talk writes:
At a certain point, you say to the woods, to the sea, to the mountains, the world, Now I am ready. Now I will stop and be wholly attentive. You empty yourself and wait, listening. After a time you hear it: there is nothing there. There is nothing but those things only, those created objects, discrete, growing or holding, or swaying, being rained on or raining, held, flooding or ebbing, standing, or spread. You feel the world’s word as a tension, a hum, a single chorused note everywhere the same. This is it: this hum is the silence. Nature does utter a peep – just this one. The birds and insects, the meadows and swamps and rivers and stones and mountains and clouds: they all do it; they all don’t do it. There is a vibrancy to the silence, a suppression, as if someone were gagging the world. But you wait, you give your life’s length to listening, and nothing happens. The ice rolls up, the ice rolls back, and still that single note obtains. The tension, or lack of it, is intolerable. The silence is not actually suppression: instead, it is all there is.
And later:
The silence is all there is. It is the alpha and the omega. It is God’s brooding over the face of the waters; it is the blended note of ten thousand things, the whine of wings. You take a step in the right direction to pray into this silence, and even to address the prayer to ‘World.’ Distinctions blur. Quit your tents. Pray without ceasing.
Perhaps the aha moment isn’t in understanding as much as in being, a part within a vast whole, caught up in the mystery and the magnitude.
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