Have you ever been at your wits’ end, and then someone’s kind words literally change your whole day and outlook? We can forget how simple words can make profound differences.

Consider this story from NPR:

STEPHANIE COLE: There I was in my black skirt and my white blouse and ready to go the first day. And I had been trained but very, very quickly. And as is true in a department store during Christmas, it was just bustling. You know how it is at Christmas, when everybody’s out shopping and everybody’s in a hurry and all these people around. This woman comes up to me with, I think, a Christmas tree ornament she wanted to buy, and I freeze. I just freeze. All of a sudden, I can’t remember anything. I can’t remember how to run the cash register. I can’t remember anything about the transactions. I am just absolutely frozen – and probably very close to tears. Just – I so wanted this to go right, and it was going so wrong.

She looked at me and paused and, with such a kind expression on her face, said, it’s all right. Take your time. I’m not in a hurry. And that was the release. All of a sudden, I could breathe, I could wait till somebody else could help me. It was going to be OK. It made such an impression that all these years later, not only do I still remember it, but I find myself – those words coming out of my mouth on numerous, many, many occasions over the years. You know, you encounter somebody whose first day on the job or they’re just having a bad day and things are really – you can tell they’re in a bad place. And you can say, it’s OK. I’m not in a hurry. Take your time. And it always makes the situation better. Always, always.

And so this woman, I can’t really remember her face – and certainly, she’s probably dead by now, given how old I was and how old she was – but she gave me that gift without knowing she gave me that gift, and it’s lasted all these years.

https://www.npr.org/2025/12/15/nx-s1-5640144/a-customers-patience-60-years-ago-was-a-gift-that-changed-a-womans-life

Maybe today you’ll have the chance to be the person remembered 60 years from now for the kind words you say and patience you show to a stranger today!