When was the last time you felt heard?

Listening, truly listening–without an agenda, without interrupting, without offering solutions or fixes, without criticism or judgment–is a rare thing. But it is vital to relationships. And it is a gift to be in a position to listen. Someone is trusting you with their story, their feelings, their hurts and hopes. That is precious. How can we best listen to each other?

In this thoughtful article, Martha Caldwell offers advise for listening compassionately in the classroom that really applies well to any situation. As a compassionate environment transforms a classroom, it too transforms any relationship. Consider her suggestions:

1. Be fully present. We bear witness to someone’s felt experience by giving them our complete and undivided attention. Paying full attention when someone is speaking creates safety and focus in the classroom. Compassionate listeners maintain complete silence and pay attention not only to words they hear, but also to facial expressions, body language, and tone of voice, noticing even the silences between words.

2. Know listening is enough. Listening with deep attention involves a calm, relaxed state of mind, free of the desire to “fix” someone or solve their problems for them. It does not involve giving advice or intervening in any way. If our minds are busy coming up with solutions for the speaker, we fail to truly listen.

3. Respond with acceptance. Deep listeners are motivated by the desire to understand how others feel and how their experiences have affected them. Their genuine interest and heartfelt concern make it safe for others to share their vulnerabilities because they sense that what they say will be received without judgement.

4. Understand conflict as part of real-life learning. A learning community in which people are encouraged to be honest and express how they feel involves a degree of risk. Conflict may arise. Sometimes this happens, and working through difficult feelings may take time. However, when we stay connected and stick with the process, conflict can be a catalyst for positive change. When conflict can be resolved, relationships often become stronger.

5. Ask authentic questions to learn more. By asking open-ended questions like “What was that like for you?,” “Can you tell me more about that?,” or “What were you experiencing?,” compassionate listeners guide speakers to share more deeply. These questions are motivated by the desire to honestly learn more (as opposed to reinforcing preconceived notions). If they think they may not have understood something, listeners can repeat back what they think they heard and ask for clarification. “Did I hear that right?”

6. Be gentle with yourself. Deep listening involves compassion for yourself as well as for others. Accept yourself and your internal feeling responses without judgement. Allow yourself time to process and learn.

7. Treat the candidness of others as a gift. Honor the trust others have placed in you and keep what you hear confidential.

Today, listen deeply and be grateful that someone is trusting you with their story.